General

What is VendorPayout?

VendorPayout automates vendor payment management for Shopify store owners. Check out our Introduction to VendorPayout article for more information.

How do I uninstall VendorPayout?

Go to your Shopify admin, navigate to Settings > Apps Find the VendorPayout app, click on the three dots, and select Uninstall

Vendors

Can I manually create a vendor?

Yes, vendors can be created directly in VendorPayout on the Create Vendor Accounts page, rather than only through Shopify.

Does VendorPayout email vendors their login credentials?

No. After creating a login for a vendor, you will need to reach out to the vendor directly with their credentials. VendorPayout emails may appear as spam to vendors who don't recognize the app.

Can vendors log in from my store?

Yes! You can embed the VendorPayout login page into your Shopify theme so vendors can access their portal without leaving your store.

How do vendors reset their password?

Vendors must contact the store owner, who can reset passwords through VendorPayout's system.

My vendor is missing. What happened?

Check the Deleted Vendors page to restore accidentally deleted vendors, then recreate their login access if needed.

Orders

I just created an order and don't see it in VendorPayout?

VendorPayout only syncs orders once a day in the morning. You can manually sync orders from the Orders page at any time.

Can VendorPayout sync my past orders?

When you first install VendorPayout, only the latest 250 orders are synced. Contact support@vendorpayout.com to sync additional historical orders.

Can I edit orders after they're synced?

Yes, orders can be customized including payout calculations after syncing.

Payouts & Payments

Does VendorPayout have auto-payments?

Yes! PayPal Payouts integration enables automated vendor payments. You can also schedule recurring payouts.

How are discounts handled in payouts?

You can specify whether payouts calculate on the discounted or full product price. See discount settings for details.

Does VendorPayout calculate tax and shipping?

No, VendorPayout calculates on the product price only. However, you can add custom deductions through the Settings page.

Can I split payouts by Product Tags instead of Vendor name?

Yes! Using split overrides, you can configure payouts by Product Tags, titles, SKUs, and more.

Can a single product pay multiple vendors?

Yes, single products can have payouts distributed to multiple vendors using split overrides.

My vendor calculations are complex. Can VendorPayout handle them?

Yes! Contact support@vendorpayout.com for custom configuration assistance. No two stores are alike, and VendorPayout can be tailored to fit your store's needs.

I paid my vendor outside of VendorPayout. How do I record it?

You can manually record payouts and mark vendors as paid in bulk through the Manage Vendor Payouts page.

I'm getting a PayPal authorization error. What do I do?

Verify your PayPal Client ID and Secret are correct, and ensure Payouts is properly configured in your PayPal Business Tools.

PayPal Business Tools Payouts configuration

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