VendorPayout FAQs

General

What is VendorPayout?

It calculates vendor earnings from Shopify orders and helps you pay them. Read the introduction.

How do I uninstall VendorPayout?

From Shopify admin, open the Vendor Payout app's settings and uninstall it. Steps are in How to Uninstall VendorPayout.

Vendors

Can I add a vendor myself?

Yes. During setup, Review Your Vendors has Add vendor. Later, on Create Vendor Accounts, use click here to add a new vendor. Sales still match only when a product's Vendor field uses that same name.

Does VendorPayout email the login?

No. You choose the password and send the email and password yourself. Vendors sign in at vendorpayout.com/vendor-login.

Can vendors sign in from my store?

Yes. Add the login widget to a Shopify page. See Embed VendorPayout on a Shopify Page.

How does a vendor reset a password?

They ask you. Open Vendors, click Edit next to their email, enter a new password, and click Update user.

A vendor is missing.

Open Vendors, then More, then View deleted vendors. Restore the vendor if it is listed, then create the login again if they need one.

A vendor cannot see a product.

On Products & Inventory (Scale) or Products (Growth), open More and View deleted products. If the product is there, click Restore. See Delete (Hide) and Restore Products.

Orders

A new Shopify order is not listed yet.

Orders sync every morning. To pull them now, open Orders, then More, then Sync orders now.

Will old orders sync on install?

The first sync brings in the latest orders from Shopify, not your full history. Email support@vendorpayout.com if you need older orders.

Can I edit an order after it syncs?

Yes. On the order row, click Edit. Save updates VendorPayout only. It does not write back to Shopify.

Payouts

How do I pay a vendor?

Open Payouts. On Balances, click the amount under This Month's Payout. Then Create payout statement, or send a one-time PayPal payout with Pay Vendor.

What is a payout statement?

It lists the unpaid sales you are paying, builds a PDF, and is settled with Pay via PayPal Payouts or Record a payment (paid another way). See Create a Payout Statement.

What does This Month's Payout mean?

It is what that vendor has earned so far this month. On statement-led stores it replaces the older Commission Owed and Current Balance labels.

Can payouts run on a schedule?

Yes, after the first successful PayPal payout. Until then the Recurring Payouts tab is locked. See Schedule Recurring Payouts.

How do discounts affect the payout?

On Settings, the Discounts section chooses the discounted price or the original price. See discount settings.

Does VendorPayout include tax and shipping?

No. The calculation uses the product price. Add a custom deduction if you need another column.

Can I split by tag or SKU instead of the vendor name?

Yes. Use a split rule. One product can also pay more than one vendor.

I paid outside VendorPayout. How do I record it?

Create a payout statement and choose Record a payment (paid another way), then Mark statement paid. Older stores that do not use statements can still mark rows paid in bulk from Settings.

Can vendors see their payouts?

Yes. In the vendor portal, Payouts opens Payout statements, Payout history, and Settings.

PayPal says AUTHORIZATION_ERROR.

Open Payouts and PayPal Setup. Check the Client ID and Secret Key, and confirm PayPal has Payouts enabled. The same page shows PayPal's account-status steps.

PayPal Setup with Live Client ID, Secret Key, and Save Live settings